Refund Policy

Refund Policy for HydroFlex Pro

We're committed to providing you with the best possible product and customer experience. If for any reason you're not satisfied with your purchase of the HydroFlex Pro, you can initiate a refund within 30 days of receiving your order. Please review our refund policy guidelines below:

30-Day Money-Back Guarantee: If you're not completely satisfied with the HydroFlex Pro, you have up to 30 days from the date of delivery to request a refund. To be eligible for a refund, the following conditions must be met:

The product must be in its original condition and packaging.
Return shipping costs are the responsibility of the customer.
Upon receiving and inspecting the returned item, we will process your refund.

Damaged or Defective Products: In the rare event that you receive a damaged or defective HydroFlex Power Nozzle, please contact our customer support team immediately. We will provide assistance and arrange for a replacement or refund, depending on your preference.

How to Initiate a Refund: To request a refund, please follow these steps:

Contact our customer support team at hello@hydroflexpro.com within 30 days of receiving your order.
Provide your order number and a brief explanation of the reason for the refund request.
Our customer support team will guide you through the return process and provide you with the necessary instructions.

Refund Processing: Once we receive your returned HydroFlex Pro and inspect it, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe.

Please note that shipping costs are non-refundable, and any refunds issued will exclude shipping fees.

We appreciate your understanding and cooperation. If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team at hello@hydroflexpro.com.

Please customize this refund policy text according to your specific business practices and policies. It's important to have clear and transparent refund guidelines to provide a positive customer experience.

hello@hydroflexpro.com